In this document, "you" and "your" refer to the customer of Piano Services by Magico Piano Services(MPS).

"MPS", "the tuner" and "us" refer to the piano technician.

By confirming your appointment, you agree to the following Terms and Conditions (T&Cs):

Appointments and Cancellations

We DO NOT offer free cancellation of appointments if you forget your scheduled appointment or are responding to the courtesy reminder text sent to you. A $110 admin fee will be invoiced to you.

Should you fail to pay the admin fee, your details will be sold to collection agency who may report the debt against your credit rating.

You may cancel or reschedule an existing appointment for any reason providing it is more than 24 hours before your scheduled appointment.

If you are unable to keep your appointment, please make every attempt to cancel it at least 24 hours in advance.

Someone must be home at least 60min before your scheduled appointment time as previous appointments can complete earlier than expected.

MPS allows customers to make informed decisions based on the information provided. MPS may cancel or reschedule any appointment for any reason, at any time.

MPS online booking system will automatically cancel your appointment should you not confirm your appointment electronically using the "Confirm Now" button provided in all of the reminders that will be sent to you via either text or email.

Failure to keep appointment (no show)

If you fail to keep your appointment without notifying us, we are entitled to charge a callout Admin fee of $110 in order to recuperate our losses,

Payment Terms

We do not offer credit. Payment is required at the end of your appointment no matter whether you are present or not. If you are not present and no prior arrangement has been made, a $30 admin charge will be applied to your invoice.

Full payment is due at the end of your appointment unless you pay in advance or make other arrangements with us in advance. Direct Deposit terms are strictly the due date on your invoice if approved in advance by MPS. Direct Deposit would be given to you in trust and you agree to the terms specified on the invoice. Failure to settle your invoice within these terms will incur administration charges of $30 per month and you will be blacklisted. Recovery Charges and all legal Costs will be payable by you, should legal proceedings commence. MPS reserves the right to rescind all discounts given when accounts fall overdue. You may pay with a credit card* (Visa, MasterCard,Amex), PayPal* or cash. No cheques accepted. A 1.5% surcharge will apply to all card payment.

Complaints

In the event you are not satisfied with any work carried out by MPS, You must contact MPS within Seven (7) Days from the appointment date the incident occurred. Failure to notify MPS of the incident within the seven (7) days period regardless of the circumstances or natural events, will therefore absolve MPS of any responsibility or liability as other factors such as environmental conditions, type of use and multiple other factors outside the control of MPS can affect your piano.

Work Authority

By confirming your appointment, you agree to the terms and conditions outlined in this document and understand your responsibilities. You authorize MPS to perform work on your piano. You understand that MPS have trained piano tuners to perform piano tuning, maintenance and repair work. You understand that, if a string in your piano is rusted or brittle, it may break as part of routine piano tuning, maintenance or repair. You also understand that the increased tension in the piano's structure that results from tightening the strings may exacerbate existing cracks, or cause new cracks, in the piano's plate or soundboard, if the piano is not strong enough to withstand a normal tuning. You release MPS from liability for broken strings or cracks that result from normal piano tuning, maintenance or repair. You waive all claims against MPS and the tuner for any damages to this piano that are incidental to the piano tuning, maintenance or repair work that is rendered, unless the damage is caused by negligence. You understand pianos are made primarily of timber and environmental conditions such as changes and humidity and temperature are out of control of MPS and its technicians.

You certify that you are the owner of the piano. If you are not the owner of this piano, you assume all liability for any claim made as the result of the piano tuning, maintenance or repair work performed by MPS.

You acknowledge the longer a piano goes untuned the harder it is to get it back into tune. If the strings sit for too long at the wrong pitch it can make the tone a little more unstable than it would have been. In some cases, pianos may require additional tuning in order for the strings to become stable. Also, strings can rust and get "stuck" at various friction points, increasing the possibility that they may break when stretched. 

Neglected pianos can develop sticky keys, or become the victims or insect or rodent infestations. We recommend a follow-up tuning after three to six months after the initial tuning, after that your piano should return to the minimum maintenance schedule.

Discount for Music Teachers

We also offer $20 referral discount for Music teachers^1 who recommend our services to students. ^2

Once we complete tuning service to your students discount will be added to music teachers credit which can be used for future tuning services.

^1 Only eligible to current and active music teachers with verifiable public business profile.

^2 Credit will only be added after referred students successfully booked a tuning service and such service completed.

Discount for Regular Tuning

To be eligible for discounted prices,your piano must have been previously serviced by MPS following defined tuning schedules for concert and seasonal tuning services. Failure to service your piano as per required intervals or piano not previously serviced by MPS, standard tuning/pitch raise charges will apply.

Old Antique Piano

- If you have an older piano that is more than 40 years old, more time is usually required. A Pitch Raise then Tune maybe required if your piano has not been tuned in a long time.
- Please provide the brand of your piano.
- If you have an old BEALE upright with steel tuning system, unfortunately we no longer service this brand due to extremely difficult conditions in the tuning system.

-If your piano is in a untunable condition such as loose tuning pin that won’t hold pitch, a remedy solution will be offered. If still not tunable after attempted solutions applied, a $90 call out fee will be charged instead of the full tuning price booked for the appointment.